refine + focus

Your customer has all the answers. The art, however, lies in being able to gather those insights efficiently and act on them effectively. Why getting it right matters Sustain growth. If you care about your customer and meet their needs, you won’t need to worry about the competition. Save resources. According to research by Vonage, an estimated $62 billion is lost by U.S. businesses each year following bad customer experiences. By understanding your customer and their customer

With COVID-19 causing a mass shift to remote working for the majority of businesses, could working from home be the future? What was once a limitation, could render a fruitful and creatively liberating professional path. Carolina Fowler, a member of the refine+focus team for over 10 years now who has built her entire career from home, shares the benefits of working from home. Tune into this episode of Empowered Women Series to learn how to make your work from home work life p

Interested in the world of fundraising and philanthropy? Now you have the opportunity to learn more from an industry expert, Karen Ansara, about the ins and outs of social justice work. From putting yourself out there and taking advantage of every opportunity you can get your hands on, to maintaining work-life balance, to finding something you’re passionate about and running with it, Karen’s advice spans the world of philanthropy as well as applying to other career paths and

Curious people make the best teachers. They ask insightful questions, follow their instincts and solve problems in unexpected & refreshing ways. Notice how their mind works: everything seems possible when you’re around them. Amrit Dhir, Head of Global Operations at Google for Startups, exemplifies this. He’s a startup pro, gentleman scholar, rockstar, culture builder and truly authentic soul. I’m confident you’ll learn not only from what he has to say, but also from why he sa